Returns & Refunds

To be eligible for a return, your item must be in a saleable condition, meaning it must be returned in its original packaging and must not have any aesthetic or functional damage. If you wish to return the item, please email us at help@dermao.com and we will assist you.

We have a 14 day return policy, which means you have 14 days after receiving the goods to request a return.

Returns are at the buyer's expense. In the event of an exchange of goods, we will cover the return shipping costs. (Applies to the exchange of an order). Please note that all products returned to our warehouse will be subject to a restocking fee of €14.
To initiate a return, please contact us at help@dermao.com. If your return is accepted, we will send you instructions on how and where to send the package. It is important to mention that you must create your own return label and pay the full amount for the return. Items returned to us without a prior return request will not be accepted.
If you have any questions about returns, please contact us at any time - help@dermao.com.